Thread: [PC] Unable to save
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Old 12-10-2009, 04:14 AM   #20
GlennDK
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Join Date: Dec 2009
Posts: 5
new message from aspyr today


Aspyr Technical Support Test Case:
Ticket #ACO-80694-940: Star Wars: The Force Unleashed/Load Fail Error, Unable to Save

Issue/Bug: Star Wars: The Force Unleashed/Load Fail Error, Unable to Save

Configuration tested:

OS: Windows XP SP3
CPU: Intel Core Duo 1.8 GHz
RAM: 2 GB
Video Card: Radeon 4550

Test Case;

Installed Avira and ZoneAlarm
Installed Star Wars: The Force Unleashed
Launched Star Wars: The Force Unleashed
Selected '800x600', 'Keyboard and Mouse', 'Play'
After splash screens, game crashes to desktop
Launched Star Wars: The Force Unleashed
Selected '800x600', 'Keyboard and Mouse', 'Play'
After splash screen, 'Load Failed' error generates
Select 'Continue without loading' (only option available to select)
'Continue without saving' option generates, select 'Accept'
Select 'Quit'
Uninstalled ZoneAlarm, Deactivated Avira
Uninstalled Star Wars: The Force Unleashed
Opened Start Menu, Run.
Input %temp%, delete all files in that directory
Restarted the computer
Reinstalled Star Wars: The Force Unleashed
Launched Star Wars: The Force Unleashed
Selected '800x600', 'Keyboard and Mouse', 'Play'
After splash screens, menu appears as expected.
Saves are allowed throughout following game play.

Expected Result:

Load Fail Error generates and does not allow Star Wars: The Force Unleashed to save games when using 3rd party firewall/antivirus software

Results:

Star Wars: The Force Unleashed allows save games when reinstalled with 3rd party firewall/antivirus software deactivated/uninstalled

Recommendations:

The software most commonly observed to generate this error is ZoneAlarm. However, the software can vary. Please check your processes to ensure that only base Windows operations are present and the %temp% directory is clear before installing Star Wars: The Force Unleashed. We have attached the testing machine's dxdiag for your review.
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