I got the crash problem solved with some help from the customer support. The following directions helped me.
Click on Start --> Run and typing %temp%. When the window opens, delete all of the files within that directory. Open "My Documents" and delete the folder there. Open the program file folder to delete anything left behind by the uninstall. Restart your computer, then reinstall the game. When patching the game, be sure to only patch 1.2, not both 1.2 and 1.1.
Thank you for the help.